Employee engagement in a digital workforce
Employee Engagement
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| Figure 1: Digital Work Place |
An organization equipped with more committed workers will satisfy the most dedicated employees in their work, which has resulted in very high productivity and an increase in staff income. Therefore, setting appropriate practices and structures to empower employee engagement is a priority for (Vance, 2006). Kompaso and Sridevi (2010) highlight 10 areas of focus when defining a platform for building the most efficient staff. Listed below,
1. Well-organized hiring process and boarding process
2. High commitment from senior leadership to low-level staff
3. Effective communication
4. Allowing the right level of freedom to work
5. Facilitate the resources needed to carry out the work
6. Incentives
7. Participate in a culture that encourages participation
8. Correct adjustment
9. Effective response loop
10. Training and development
Involvement of HRM and Practical context
Applying the above factors to the organization which is leading Information Technology services organization, below is an evaluation of how organization is focused on having correct practices in place to build a highly engaged workforce.
Recruiting and On-boarding Process
The need is not just to
focus on getting the right resources, but also to focus on the candidate, who
can fit into our organization’s program. Each new recruitment will exceed 8
weeks in a travel plan that serves as a starting point for the introduction of
any employees to meet the organization’s values, values and align them with
the organization's goals.
Top-down Commitment
On the first day of work,
he would receive a welcome email from the CEO of the company itself, accept
employment with the company and a summary of the organization’s goals, values
and culture. This gives the employee a refreshing start with a personal touch
with the confidence that up and down the whole organization is relegated to a
single goal, a single value system, and a single culture.
Communication Platform
Digital platforms are used to enable the next generation to communicate effectively across all parts of the organization. These platforms will include periodic organizational updates, a social media platform for employees to voice their concerns, the use of artificial intelligence to provide assistance and ongoing postal communication.
People, Processors and Tools
The in-house platform is built around 3 pillars per type of people, processors, and tools that provide staff with the necessary resources to get the job done. A service delivery framework has been developed to measure job responsibilities. Also, various tools have been used such as automatic accelerators to enable employees to work faster and focus on tasks that add value rather than repeating the same grinding tasks.
Fair Recognition & Incentives
Dashboards with various performance indicators (KPIs) were used to measure the excellent work done by employees in terms of productivity, quality, and engagement. Leaderboards and gamification strategies have been used with automated goal-scoring programs to include top-level staff. This not only provided transparency but also provided employees with the tools to look forward to improving, creating a culture of healthy competition between them. All incentives and rights are granted in accordance with the above scoring scheme.
Feedback Loop
There are two main cycles of accountability, managers who give their opinion on how their subordinates performed in the workplace and employees who give feedback to their supervisors on how managers have successfully managed management. All feedback is verified based on the visual results of the default verification engine compared to the specific objectives set. These 360-degree response cycles ensure that the right level of transparency and constructive feedback is provided on the right basis.
Training and Development
Training and Development
plays a key role in the organization’s echo program to ensure that employees
have the right skills at the domain level that continues to transform
technology. There are various training programs designed to identify both the
technical and technical skills of the employee. The outline clearly outlines
what skills and qualifications a given employee needs to work in the current
role, and what skills and certificates you need to acquire in order to be
promoted to the next level.
Organizational Culture
The organization focuses
on the four-pillar pricing system, in the form of Passion, Innovation, Respect
and Leadership. This boils the DNA of each employee, filling all employees in
the same culture and value system.
References
Kompaso, S. and Sridevi, M. (2010). Employee Engagement: The Key to Improving Performance. International Journal of Business and Management, [online] 5(12), pp.89-94. Available at: https://pdfs.semanticscholar.org/0ca0/6a76e3f030dc2b58294498300c121fa4b112.pdf [Accessed 17 Aug. 2021].
Vance, R.J. (2006). Employee engagement and commitment: A guide to understanding, measuring, and increasing
Nicely written Thilina. Employee engagement is directly connected with employee satisfaction. A satisfied employee will act beyond what is expected towards achieving objectives. Therefore organizations must take actions to implement strategies to motivate and to fulfill the employee needs.
ReplyDeleteThank you Gangani, Really appreciate your feedback.
DeleteI agree with the way you have listed areas to create highly engaged employees, because they will work better if they are self-motivated, build willingness, commitment, and align with the organization's goals. The most effective onboarding programs are well-planned and efficient, and they have a long-term impact on employee retention.
ReplyDeleteStates, according to Development Dimensions International (2005), must do five things to create a highly engaged workforce. They are as follows: Align efforts with strategy, Encourage teamwork and collaboration by empowering, promoting, and promoting teamwork and collaboration. Assist people in growing and developing, and offer support and recognition when appropriate.
Thank you Umesh, much appreciate your valuable information added here.
DeleteA good article Thilina. In the early days of digital transformation, business solutions were closely associated with management, production or operations. After that, companies quickly realized that these tools could not be successful without the commitment of employees. Therefore, they see the need to incorporate this feature into their transformation processes. Through Information sharing, innovation, creative collaboration, open communication and flexibility organizations enhance employee engagement in the digital workplace. Thankyou for sharing.
ReplyDeleteThank you Rukmali.
Deleteas you correctly mentioned, Digital employee engagement activities are ways to improve the relationship between an organization and its remote workers. These ideas are also called “remote employee engagement.” These ideas are similar to online team building activities and can quickly boost team morale.
ReplyDeleteThank You Oshadha.
DeleteTechnology's role in employee engagement is virtually infinite, and it will almost certainly continue to grow and increase. While technology can not solve the challenge of how to effectively engage your staff on its own, it may assist in important ways. Information sharing, creativity, creative collaboration, open contact, and flexibility are just a few of the main advantages that businesses may get by better interacting with their employees.
ReplyDeleteTechnology's role in employee engagement is virtually infinite, and it will almost certainly continue to grow and increase. While technology can not solve the challenge of how to effectively engage your staff on its own, it may assist in important ways. Information sharing, creativity, creative collaboration, open contact, and flexibility are just a few of the main advantages that businesses may get by better interacting with their employees.
ReplyDeleteYes Nadeeshan thanks for the valuable feedback.
DeleteTechnology was important to the workforce even before the pandemic. Many businesses relied on technology for client engagement, flexible work environments, and process automation. The coronavirus outbreak and global lockdown accelerated the use of collaboration tools. It forced corporations to use digital collaboration tools so they could continue to operate remotely and serve their clients. Using a digital workplace allows remote workers to communicate and collaborate in new ways. The digital workplace will transform employee engagement by fostering efficiency and growth by integrating employee technologies. The right digital workplace strategy can transform the company culture.
ReplyDeleteYes Kanchana I agree with you, due to the pandemic situation many business turned into digital environment. thank you for your valuable comment.
DeleteGood topic Thilina.The ROI of a digital place of work investment can be difficult to measure, but one of the number one metrics to observe is employee engagement. Definitions vary, outline worker engagement as the willingness of people to adapt to new gear and tactics due to the fact they care about an corporation’s fulfillment.
ReplyDeleteThank you Bhashitha.
DeleteSince employee engagement is a very important driving tool, a very important topic needs to be discussed. When a proper employee engagement strategy is implemented, it will produce an efficient, dedicated and loyal workforce that will contribute to the realization of the common goals of the organization. It is worth reading.
ReplyDeleteThank you Jackson
Delete